General Terms and Condition of Sales

General Terms and Conditions of Sale (GTC)

These General Terms and Conditions of Sale govern all orders placed on the website Elah Jewels.

1. Seller Information

Elah Jewels
Burgstraße 11
60316 Frankfurt am Main
Germany

Email: ventasinfoproductos9@gmail.com
Phone: +49 1784352385

2. Scope

These terms apply to all purchases made through our online store. By placing an order, you agree to be bound by these terms and conditions.

3. Products

All products displayed on our website are subject to availability.
We reserve the right to modify or discontinue any product at any time without prior notice.

4. Prices and Payment

All prices are listed in the applicable currency and include VAT where applicable.

We accept secure payment methods through our checkout system.

We reserve the right to change prices at any time without prior notice.

5. Order Processing

Once your order is placed, you will receive a confirmation email.
We reserve the right to cancel or refuse any order if necessary (e.g., suspected fraud or stock issues).

6. Shipping

Orders are processed within 1–3 business days.
Delivery times typically range between 5–10 business days depending on the destination.

Delays may occur due to external factors such as customs or high demand.

7. Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive your goods.

To exercise your right, contact us at:
ventasinfoproductos9@gmail.com

You must return the goods in their original condition. Return shipping costs may apply.

8. Returns and Refunds

Returns are accepted within 14 days of delivery.
Items must be unused and in original packaging.

Refunds are processed within 5–7 business days after approval.

9. Liability

We are not liable for any indirect or consequential damages resulting from the use of our products or website.

Our liability is limited to the maximum extent permitted by law.

10. Intellectual Property

All content on this website, including images, text, and branding, is the property of Elah Jewels and may not be used without permission.

11. Governing Law

These terms are governed by the laws of Germany.
Any disputes shall be subject to the jurisdiction of the courts of Frankfurt am Main.

12. Contact

If you have any questions about these Terms and Conditions, please contact us:
ventasinfoproductos9@gmail.com